When receiving goods
Ears and tails can become flattened in transit. Upon receipt of your products please give them a good shake to bring the fur back to life. The filling in the tail can be gently massaged back into shape and the ears gently groomed into your desired shape. We recommend finger grooming rather than brushing.
Brushing the fur
Brushing should be kept to a minimal as it can break and thin the fur. In most cases the fur simply needs a good shake to create a nice fluffy tail or ears. Please tease out any tangles and avoid pulling and breaking the fur using a natural bristled paddle brush.
Faux fur does not respond well to being washed. Please do not put your products in the washing machine. If necessary to wash we recommend spot cleaning the effected area using a mild hand wash detergent and luke warm water. Gently blot the item with a clean towel to remove excess water and then allow to dry naturally. Please do not attempt to brush wet fur as it may pull or break. When dry, shake your item to fluff the fur, brush gently if required and then gently groom into your desired shape.
Store your items carefully in a cool dry place, away from excessive sunlight. This prevents the product becoming matted, frizzy or faded. We recommend that you hang your tail and place your ears on a mannequin head when not in use. This prevents them from becoming squished and miss shapen.