Frequently asked Questions


Q.  Do I need to be over 18 to buy from you?

A.  If you purchase any of our items you are confirming to us that you are over the age of 18 in order to complete our check out payment process. 

We do not sell 'Adult Toys' to under 18's and we do not support minors in kink.



 Q.  Are your items BDSM proof?

A.  We use solid D rings and O rings on our collars, and are happy to add additional loops on tails if requested.



 Q.  Do your tails come with plugs?

A.  Plugs can be added to any of our tails. Please browse our range of plugs in the toy section of the store.

https://purrfectplaymates.com/t/addhttps://purrfectplaymates.com/t/adultthemed-ons


Q.  How do plugs attach?

A.  Our plugs attach via the ribbon to the webbing loop sewn in to the base of the tail. 


Q.  Do you ship internationally?

A.  We ship world wide.  Many of our items offer free shipping. 


Q.  Your prices show as pounds sterling do you accept other currencies?

A.  We are a UK based company hence our prices are shown in pounds sterling however when you check out the web page will convert the price to your given currency.  If you wish to know what the price of an item is in your given currency we recommend you use the internet to obtain the current exchange rate as this fluctuates regularly.


Q.  I am encountering a problem checking out on your store?  Why am I receiving a payment error message?

A.  The most common reason for card payments being declined is that the address details you have input do not match the details your bank or card company holds on record for your card.  The two must match for your bank to allow the transaction to complete.  If this does not work please do not worry we can simply invoice you via paypal.


Q.  Are your packages sent discreetly?

A.  Our packages are sent out in plain white or brown packaging with hand written address labels.  We do not put any company stamps, logos, addresses or franks on the package what so ever.  Our packages are 100% discreet.  Our custom declaration which is a legal requirement always states 'costume'.


Q.  What is the time scale between payment and shipment?

A.  Our maximum shipping time is currently 3 working days although we aim to ship within 24 hours.  We retain all proof of postage.  Once the item has left us we are not responsible for any delays and the items transit time will depend upon your chosen method of shipment.  As standard we use Royal Mail air mail or tracked service if you choose to add this option to your cart.  


Q.  My item has not arrived?

A.  We retain all proof of postage and accept no responsibility for the transit times of items once they have left us.  We recommend that you purchase tracking on your order so that you can monitor its progress at every stage of delivery.  Items which are tracked are also insured and you are able to claim against any loss or damage in transit.  We regret that no discussion can be entered into regarding lost or damaged packages which are untracked.

https://purrfectplaymates.com/products/add-tracking-to-your-order


Q.  Can I combine my order to get it cheaper?

A.  We only charge shipping costs per order not per item, we regret that we can not offer any reduction on the price of products or shipping on the purchase of multiple items.  This is due to the time and cost being the same for us.  Also subsequent shipping costs still apply due to the increased weight and volume of the order.  We appreciate your understanding in this matter,


Q.  Can I cancel my order?

A.  Due to the short lead time between purchase and despatch and the fact that we start making your order almost immediately it is not usually possible to cancel your order however wherever possible we will always try to help.


Q.  Can I refund or exchange my order?

A.  Due to the intimate nature of our products and the fact that we are unable to re sell a returned item we are not able to offer refunds or exchanges.  In the unlikely event that you may have a quality issue with your purchase please contact us immediately and we will work closely with you to resolve this. 


Thank you for taking the time to read and understand our FAQ's if you have any questions please contact us prior to purchase.